Frequently Asked Questions
How do I book services with Empire Limousine?
You can call our offices from 9:00 AM to 6:00 PM Monday-Friday, or you can make a reservation online 24 hours a day.
What are your hours of operation?
Our offices are open Monday-Friday 9:00 AM to 6:00 PM. Saturdays from 10:00 AM to 6:00 PM and we offer 24-hour dispatch and emergency service.
What is the STC charge? Is Gratuity included in my reservation?
STC are the taxes, administration fees and fuel surcharges. An additional 20% is added to every order for gratuity.
What is your cancellation Policy?
Airport transfers and must be cancelled 2 hours prior to flight arrival or departure. The client has the right to cancel hourly charter and larger vehicles up to 48-hours after time of booking with no penalties (Deposit is non-refundable). If the reservation is not cancelled 2 weeks prior to the event, the credit card on file will be charged the full amount.
Who do I call when I arrive at the airport?
When you arrive at the airport, please proceed to the baggage claim area. If you are getting Meet & Greet Service, the driver will be waiting in the baggage area with a personalized sign. If you have curbside pick up, please pick up your baggage and call 773-777-0300 and we will dispatch the driver to you.If you cannot locate your driver call us immediately and do not leave the designated pick-up point. No-shows will be billed in full.
What are acceptable methods of payment?
We accept Visa, MasterCard, Discover, and American Express. We can invoice services for corporate clients. We need to have a valid credit card on file to make any reservation.
I made a reservation and did not receive an e-mailed confirmation or confirmation number. Should I be concerned?
If no confirmation is received via e-mail, please call our offices 773-777-0300 or e-mail us at email@example.com. This goes for payment receipts as well.
Are beverages included in vehicles?
We supply ice, soda and water in all vehicles charters free of charge. You may bring whatever alcoholic beverages you would like in the vehicle provided all passengers are over 21.
This does not apply to our executive sedan or other vehicles that are not equipped with designated bar area’s.